De Tropen® Advice: Your outdoor expert, now on your mobile.
Customer service from Tropen®: Guide to connecting with us through digital channels
Introduction
Is it safe to buy that sofa via WhatsApp? Can I see how a table looks in a real video before ordering it? In the service Customer service from Tropen, We know that buying outdoor furniture is an important decision that requires trust and proximity.
That is why we have transformed our social media and consultation channels into one. Extension of our physical store in Málaga. We are not just a website; we are a team of people on the other side of the screen offering the best Customer service from Tropen For your terrace project to be a success. Here are the answers to the most frequently asked questions for interacting with us.
1️⃣ WhatsApp: Customer service from Tropen in your pocket
Can I buy directly via WhatsApp?
Yes! It is our favorite channel for quick, human, and effective advice.
- He asks for «Tests of Life»: If you are unsure about a color, the team of Customer service from Tropen It sends you photos and videos recorded at the moment in our exhibition.
- Customized budgets: Send us the measurements of your terrace and we’ll send you a personalized selection.
- Real attention: You will talk to experts who know every screw and fabric in our catalog.
🔗 Direct help: Click here to talk to us
2️⃣ Instagram and Facebook: Support and Community
How does De Tropen’s customer service help on social media?
Our networks are the showcase of our Live trends and an agile support channel.
- Technical reels: On Instagram (@detropenoutdoor) and Facebook We show the actual operation of the products.
- Real cases: We share photos of completed projects in our clients' homes for your inspiration.
- Direct Messages: We resolve stock or price questions in less than 24 hours as part of our Customer service from Tropen.
3️⃣ YouTube: The ultimate visual guide
Do you have detailed videos of the products?
Yes, our YouTube channel is the perfect tool for those who love technical details.
- Assembly tutorials: We’ll show you step by step how to take care of your new barbecue or your teak wood.
- Virtual showroom: We offer tours of our 13,000 m² premises so that you can experience the magnitude of our collections from the comfort of your own home.
4️⃣ LinkedIn: Customer service from Tropen for professionals
Do you work with hotels, architects or restaurants?
Absolutely. LinkedIn is our platform for the professional sector and Contract.
- Project Contract: Collaborations in hotels and luxury real estate promotions.
- Networking: We connect with decorators to create unique outdoor spaces.
If you want to see more about us on LinkedIn, click here.
5️⃣ Is it safe to buy online at De Tropen?
This is the most common doubt. The Customer service from Tropen It is based on total transparency:
- Physical Headquarters: Behind every social profile is our mega store in Málaga. You can come and see us whenever you want.
- Real opinions: You just have to look at the Google comments from customers who already enjoy their furniture.
Professional advice: If a store publishes real, daily content on social media, it is a sign of absolute trust.
In short
The Customer service from Tropen® Social media is not just advertising; it’s our way of being close to you. We want you to shop with the confidence of someone who has touched the furniture with their own hands.
Do you have any questions that we haven't answered? Leave us a comment below Or write to us through your favorite social network. We can't wait to read your message!
