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From De Tropen® we ship to mainland Spain and the Canary and Balearic Islands. Delivery in mainland Spain is free of charge for orders over 1500€. For shipments to the Balearic and Canary Islands you will have to contact our customer service as we have to check the costs with our logistics service providers in order to offer you the best price. In any case the expenses derived from the customs will be paid by the client. Hartman Iberica S.L. does not make shipments to Andorra and Gibraltar. The shipment of the articles is realized by means of a supplier of logistic services carefully selected. We aim to make the transport of your order as careful and practical as possible. A courier company (e.g. Correos express) will take care of the delivery of smaller items. Delivery by the courier service will always be made as soon as possible and without prior contact. Larger items will be delivered by a partner transport company. The transport is free of charge from 1500€ for any place in Spain (peninsula). The delivery of all items will be made at the curb closest to the point where the carrier can access with his vehicle. If you assemble the furniture yourself, we will provide you with detailed instructions. If you detect any defects or damage during assembly, please contact our customer service immediately.
Goods that are not suitable for shipment via parcel post will be collected at your expense by our carriers within 14 days. It is your responsibility to return goods properly prepared for transport by parcel post. Our customer service team is ready to assist you if you have any questions regarding returns.
Delivery address
The order will be delivered to the address specified by you. This may be different from the address on the invoice, allowing you to request delivery to your office or to a friend. Sometimes delivery companies such as express couriers request that packages be picked up at the local post office closest to the delivery location, whether or not they have made a delivery attempt.
Delivery times
If we have the product in stock, shipping will normally take 3 to 6 days after payment is registered. Unfortunately, it is not possible to give an exact delivery date in advance. We will ask you to provide us with your telephone number when you place your order, so that our logistics service providers can contact you prior to delivery to arrange a suitable time for delivery. Smaller items, which are delivered by a parcel delivery service, will be shipped without prior notice. If you are not at home, the courier company will leave you a business card with a telephone number where you can arrange a suitable date for a new delivery free of charge.
Collection by the customer
Customer pick-up is possible at our De Tropen® store located in Velez-Malaga. Autovía del Mediterráneo A7, exit 953, entrance behind the Repsol gas station, Vélez-Málaga.
Returns
Returns by Right of Withdrawal
If you don’t love the item or if you prefer another, don’t worry, you have 14 days to return or exchange it. Just bring us your item along with the receipt or invoice.
At De Tropen® you can change your mind!
Right of Withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise your right of withdrawal, you must notify Hartman Iberica S.L. Mediterranean Highway A-7 (exit 953), entrance behind the Repsol gas station, 29700 Vélez-Málaga, email address: info@detropen.es, mobile number: 680480276, your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process this refund using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods back.
You must return or deliver the goods to us directly, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from this contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired.
You must bear the direct cost of returning the goods.
You will only be liable for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.
Template for Withdrawal Form
– To the attention of Hartman Iberica S.L. Mediterranean Highway A-7 (exit 953) entrance behind the Repsol gas station, 29700 Vélez-Málaga, email address: info@detropen.es:
– I/We hereby inform you (*) that I/we (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*)
– Order placed on/received on (*)
– Name of the consumer and user(*)
– Address of the consumer and user(*)
– Order/simplified invoice/invoice number (*)
– Signature of the consumer and user(*) (only if this form is submitted in paper form)
– Date
(*) Delete as applicable.
Return address
Hartman Iberica S.L.
Autovía del Mediterráneo A-7 (exit 953) entrance behind the Repsol petrol station, 29700 Velez Malaga
E-mail address: info@detropen.es
Mobile: 680480276
Registered in the Mercantile Register of Malaga dated 09-11-2017, volume 5.666, folio 41, inscription 1, with sheet MA. 141969, of the entity Hartman Iberica S.L. – C.I.F. B-93572949
Packaging and inquiries
Some large volume products are delivered directly from the manufacturer to the consumer on disposable pallets. Disposable pallets, such as cartons and other packaging materials, must be picked up by the customer and at the customer’s cost. Transportation companies only pick up multi-purpose pallets.
Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone, our customer service is ready to help you.