Company name: Hartman Iberica S.L.
Address: Autovia Mediterraneo A-7 (exit 272) , (entrance behind Repsol), 29700 Velez Malaga
Email address: email@example.com
Mobile: +34 642651074
Inscribed in the Mercantile Registry of Malaga dated 09-11-2017, volume 5,666, folio 41, inscription 1, with MA sheet. 141969, of the entity Hartman Iberica S.L. – C.I.F. B-93572949
Return and cancellation
LOVE IT OR CHANGE IT!
TRY IT 14 DAYS
If you do not fall in love with the article or the article does not fall in love with you or if you prefer another, do not worry, you have 14 days to return it or change it. You just have to bring your item along with the receipt or invoice of the purchase. And if you have tried the item and you bring it back without the original packaging, we will give you a voucher for its amount. At De Tropen® you can change your mind!
When you receive the order you have 24 hours to check the goods for any damage. It is very important that you note any anomalies you observe or “pending review” on the transport agency’s receipt.
If you find any damage, please contact us as soon as possible to inform you of the return process. The costs will be paid by De Tropen and we will send the goods back to you free of charge.
In relation to the Physical Products, the User has thirty (30) working days from receipt to resolve the purchase and return the Physical Product with which he is not satisfied. To do so, the User must communicate their withdrawal to De Tropen, by means of an e-mail to: firstname.lastname@example.org. The customer will be able to return the product, identifying in the subject “Return”, and indicating in the mail, simply, his intention to return the Physical Product, his contact details and the identification of the order. You must then send the Physical Product to the address of De Tropen, together with the invoice, at your own expense. The returned Physical Product must be in perfect condition and in its original packaging, with all its manuals and accessories. The User will be responsible for any possible damage to the Physical Product during transport. After checking that these conditions have been met, De Tropen
will make the refund of the amount of the products within a maximum period of 7 days, paid in the payment method in which the User has paid for the Physical Product.
In the case of total or partial payments made by means of discount vouchers, these cannot be reimbursed by cash, transfer or card. The reimbursement of purchases made by means of discount vouchers will be made exclusively by means of a discount voucher of the same amount as that paid with this means of payment.
De Tropen will keep in its warehouses and reserves the right to pay the amount of those orders that due to noncompliance with the conditions described above, being for exchange or return, cannot be put back on sale. The customer will have the right to recover their order by paying the shipping costs, either by their personal courier or, through ours (paying the costs).
In the case of orders out of stock that are made at the express request of the customer there will be no possibility of returning the product
Privacy Statement of the De Tropen® website
De Tropen® is committed to protecting your privacy with the utmost rigor and takes her responsibility with regard to the security of her customers’ information. Our privacy statement details what information we collect, how we obtain it, what we do with it and how we protect that information. All personal data are obtained and processed in accordance with the data protection laws of Spain and the EU.
Obtaining personal data
To process your order, we must obtain some of your personal data in addition to the information we already have about you due to your use of our website and / or app and other websites accessed through our website and / or app. Such data may include, when applicable, the following information about the clients: name, address, telephone numbers, email and IP addresses, credit or debit card or other payment information.
Your data may be used for the following purposes: provide the products and services you request, get in touch with you in case there is a change in the time of delivery or cancellation of your order, verify or check the credit card or any other payment card used, administrative, marketing, checking systems, conducting customer surveys, communications and public relations with the client and offering services and products that we think may be of interest to you.
We may also provide information about you to government authorities or law enforcement agencies in compliance with legal requirements.
All payment data is transmitted over a secure connection (SSL-Secure Socket Layer) through a dedicated network infrastructure (MPLS-Multiprotocol Label Switching) and stored in accordance with PCI DSS standards for data security for the industry of credit cards.
We dedicate a great effort to guarantee the security of our website and our app. The data you provide us is protected with SSL (Secure Socket Layer) technology. SSL is the standard market method for encrypting personal data and credit card information so that they can be transferred securely over the Internet.
De Tropen® / Hartman Iberica S.L. guarantees the security and confidentiality of personal data provided by its customers, and thus, in accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and the development regulations, client / user is informed and consents to the incorporation of their data to the automated files in De Tropen® / Hartman Iberica SL and the automated processing thereof, including those to which this company has access as a result of browsing for this website, for the purposes of sending commercial communications, marketing products and services, maintaining your contractual relationship and management with De Tropen® / Hartman Iberica SL, in order to adapt our commercial offers to their particular characteristics. The recipients of said data will be the commercial and technical services of De Tropen® / Hartman Iberica S.L.
These personal data are being processed and incorporated into the corresponding automated files, which are duly registered in the General Registry of the Spanish Agency for Data Protection.